Coffs Computing Services

Coffs Computing Services

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Your AppleID is the link between your Apple Devices and Apple. This includes iCloud, the iTunes App Store and Find my Phone.

If you've forgotten your AppleID, here's how to reset it.

Before you start, you will need access to the email address you used when you signed up to get your AppleID, you may also need your mobile phone (if you have entered it in when you signed up for your AppleID).

The process varies slightly depending on what information Apple knows about you (if they have your phone number, security questions or other devices etc).

  1. Go to
  2. Enter your Email Address (this is your AppleID) and the security code. Then click continue.
  3. Enter your Mobile Phone number (if you haven't entered your mobile before, Apple won't ask this question)
  4. Choose how you want to reset your Password. There are a number of options here, you won't get all the options:
    1. Reset from a Trusted Device.  If you've got another device already connected with iCloud (like an iPhone/iPad or a Mac), you can click a button on that device to allow you to change the password.
    2. Reset using Email.  This will send you an email to the address you've registered the AppleID with, containing a link to let you reset the password.
    3. Reset using Security Questions.  When you created your account, it asked you some security questions, this will let you reset using those questions.
    4. Reset using your mobile phone.  This option will text you a code that you can use to reset the password.

Once you've reset your password, you will need to sign into iCloud again on all your devices (in most cases it will just pop up asking you to enter the new password).

If the options presented to you don't work (if you don't have access to the email address or don't know the security questions for example), the next step is to call Apple Support on 133 622.